FAQ's
SHOP WITH CONFIDENCE
We guarantee that all of our products are beautiful and well made with you in mind. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
PAYMENT METHODS
We accept Visa, MasterCard and American Express.
I have entered an incorrect address what do I do now?
Reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@unsponsoredlife.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days production time for your order to ship out, Average shipping times are 3-5 days based on location. Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number via email after 7 business please email us at hello@unsponsoredlife.com. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched.
RETURN
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@unsponsoredlife.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@unsponsoredlife.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@unsponsoredlife.com.
DAMAGED GOODS
If an item arrives defective, damaged, or the wrong item, you must notify us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.